Refund Policy

Custom Products

Some of our products are custom-made or made-to-order.
Due to the nature of customized products, custom orders are not eligible for returns or refunds once production has started.

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Quality Issues

If your order arrives with damage, defects, or quality issues, please contact our customer support within 48 hours after delivery.

After verification, we will arrange a replacement or resend the product.

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Standard Returns

For non-customized products, return requests may be accepted under the following conditions:

• Customers are responsible for all return shipping costs
• A 90% restocking/processing fee will be deducted from the refund amount
• The item must be returned in its original condition

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Contact

If you have any questions regarding refunds or returns, please contact our customer service team for assistance.